Code 5783
Sanction DEP
Secteur Alimentation et tourisme (03)
Nombre d'unités49
Durée totale735 heures
StatutProgram approved in 2003.
Organismes scolaires offrant le programme
Ce programme est offert en langue française : 
5283 - Réception en hôtellerie
  • Objectifs et professions visées
  • Conditions d'admission
  • Contenu du programme

Objectifs du programme

To practise this occupation, students will have to acquire the knowledge, skills, attitudes and perceptions needed to establish professional relationships with clients on the telephone and in person, sell hotel products and services, take reservations, perform accounting and night-audit tasks, intervene in safety and security matters, communicate in the second language, use specialized hotel-management software, perform reception-related operations in both a non-computerized and a computerized hotel environment and enter the workforce quickly.

Professions visées (IMT En ligne d'Emploi Québec)

Hotel front desk clerks (6525)

Appellation(s) d'emploi

réceptionniste d'hôtel

Conditions d'admission

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

Préalables fonctionnels

Cette section indique les épreuves ou les codes de cours des programmes d'études actuels de la formation générale des adultes requis comme préalables spécifiques en langue d'enseignement et en mathématique. Le respect des préalables fonctionnels comporte la réussite des préalables spécifiques et la réussite du test de développement général (TDG). Lorsqu'un DEP n'exige pas de préalables spécifiques en langue d'enseignement ou en mathématique, un tiret ( - ) figure dans les cellules visées. Dans le cas des programmes menant à une ASP, les préalables spécifiques et le TDG ne s'appliquent pas (N/A).

Préalables spécifiques
Langue d'enseignementLangue secondeMathématique
-- -  - --

Contenu du programme

Code Énoncé de la compétence  Heures Unités
901-622 Determine their suitability for the trade and the training process 30 2
901-634 Establish professional relationships 60 4
901-642 Sell products and services 30 2
901-652 Take reservations 30 2
901-663 Perform accounting tasks 45 3
901-672 Intervene in safety and security matters 30 2
901-688 Perform reception-related tasks in a non-computerized environment 120 8
901-698 Communicate in the second language 120 8
901-706 Operate a hotel computer system 90 6
901-715 Perform reception-related tasks in a computerized hotel environment 75 5
901-727 Enter the work force 105 7
735 49