Code 5729
Sanction DEP
Secteur Administration, commerce et informatique (01)
Nombre d'unités120
Durée totale1800 heures
StatutProgram approved in 1999.
Organismes scolaires offrant le programme
Ce programme est offert en langue française : 
5229 - Soutien informatique
  • Objectifs et professions visées
  • Conditions d'admission
  • Contenu du programme

Objectifs du programme

To develop the competencies necessary for applying the methods required in order to effectively practice the career, such as problem solving, researching information and time management. Skills related to optimal use of software are also developed: the use of older as well as recent operating systems, the use of application software, creating and using databases and the use of telecommunications. Developing the skills related to communication in the work place and customer support such as: interacting in a variety of of professional situations, communicating in French/English, providing call-centre customer assistance. Finally, the development of the competencies necessary for network management: assessing the structure and functioning of computer systems, developing programs, installing hardware and software, manageing access, setting up resource sharing, troubleshooting and computer optimization.

Professions visées (IMT En ligne d'Emploi Québec)

Computer network technicians (2281)
Electronic service technicians (household and business equipment) (2242)
User support technicians (2282)

Appellation(s) d'emploi

administrateur/administratrice réseau
agent/agente de soutien aux utilisateurs
installateur/installatrice de matériel informatique
réparateur/réparatrice de matériel informatique
technicien/technicienne de réseau informatique
technicien/technicienne en entretien et en réparation de matériel informatique

Conditions d'admission

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

Préalables fonctionnels

Cette section indique les épreuves ou les codes de cours des programmes d'études actuels de la formation générale des adultes requis comme préalables spécifiques en langue d'enseignement et en mathématique. Le respect des préalables fonctionnels comporte la réussite des préalables spécifiques et la réussite du test de développement général (TDG). Lorsqu'un DEP n'exige pas de préalables spécifiques en langue d'enseignement ou en mathématique, un tiret ( - ) figure dans les cellules visées. Dans le cas des programmes menant à une ASP, les préalables spécifiques et le TDG ne s'appliquent pas (N/A).

Préalables spécifiques
Langue d'enseignementLangue secondeMathématique
3103-3 (3071-3)632-406 -  - 4151-1 (4101-2)063-414 563-414 064-426 564-426 065-426 565-426

Contenu du programme

Code Énoncé de la compétence  Heures Unités
962-012 Determine their suitability for the occupation and the training process 30 2
962-025 Analyze the architecture and operation of computer systems 75 5
962-038 Exploit the possibilities of operating systems using older technology 120 8
962-043 Apply a problem-solving method 45 3
962-052 Research information 30 2
962-068 Develop a utility program 120 8
962-074 Interact in various work situations 60 4
962-088 Exploit the possibilities of application software 120 8
962-096 Exploit the possibilities of operating systems using recent technology 90 6
962-106 Create and use a database 90 6
962-116 Install the hardware and software of a computer 90 6
962-122 Manage their time 30 2
962-135 Communicate in French 75 5
962-148 Manage access to the resources of a network 120 8
962-157 Install the shareable resources of a network 105 7
962-166 Exploit the possibilities of telecommunications facilities 90 6
962-173 Manage their careers 45 3
962-186 Troubleshoot a computer problem 90 6
962-194 Optimize the performance of a computer 60 4
962-205 Provide technical support at a telephone help desk 75 5
962-218 Ensure the proper operation of computers in the workplace 120 8
962-228 Provide service to clients in the workplace 120 8
1800 120